Privacy notice

Hearing Tests South Endonsea is responsible for deciding what happens to personal information collected through this site. If you'd like to get in touch about how we handle it, the contact page is the way to reach us.

When you fill in the enquiry form, delivered by Basin (usebasin.com), you give us your name, an email address, a phone number, your postcode or address, and a description of the hearing difficulty you're asking about. Please do not send photographs that show people. If one does, we delete the photograph. Any messages you send us afterwards are kept too, along with the technical logs that the network delivering this site records automatically, things like IP addresses and browser information.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Alongside that, we keep a record of what's been said, take steps to keep this site secure, and act where the law places an obligation on us to do so. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. We don't use anything you send us for marketing, profiling or automated decision-making, and we never sell it to anyone.

Passing your enquiry on and keeping this site running involves a handful of other organisations working alongside us. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

The way this site is hosted means information can end up being stored or processed outside the United Kingdom. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

Here's exactly how long we hold on to an enquiry. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Your connection to this site, including the enquiry form, runs over an encrypted link, so what you send is protected as it travels to us. Inside our organisation, only the people who need to deal with your enquiry, or pass it on, can see it.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you think something's gone wrong with how we've handled your information, here's what you can do about it. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

We've written this site for adults aged eighteen and over who want to know more about hearing tests, whether for themselves or someone they look after. If we discover that a child has sent us an enquiry, we'll delete it rather than act on it.

No cookies are set by this website, and we run no analytics or advertising trackers at all. The typefaces you see are served from Google Fonts, which may log your IP address when a page loads, though not for tracking or advertising purposes.

From time to time we may need to revise this notice, for example if how we handle enquiries changes. Whatever's published on this page is the version currently in force.